To continue printing you must:

1.  Turn off the printer

2.  Disconnect the data or network cable

3.  Clear the print queue

4. Turn the printer back on

5. Re-connect the data or network cable

If error continues to re-appear and the above solution does not resolve the issue, then try the other following solutions below:

1.  Check for old or outdated firmware

Verify the printers current firmware.  Simply print a “Configuration Page” from the printers      control panel.  The page that prints will contain a line that list the “Firmware Version” or “Firmware Date-code”   Locate this date and set the sheet aside.

Visit and click on “Support and Drivers”  Enter the model number of your printer and follow on-screen instructions.   Choose “Cross operating system (BIOS, Firmware, Diagnostics, etc.”.   Look at the table of data displayed. 

There will be a column labeled “Current Version”   Check that this date is newer that the date listed on your configuration page.

If available, choose the Easy Firmware Update Utility, if not choose the Firmware file for your operating system.   Click the download link.

Follow the instruction included in the README file of the download to install.


2.   Check to see if you are running the most recent version and have all applicable updates installed.

Conflicting versions of 3rd Party Software 3rd party software developers,  i.e.:  Adobe®, Intuit®, or even Microsoft®, can have multiple versions of software running in the same company, office, or network concurrently. For example Sally may create a PDF in Office 2007 and email it Harold who tries to print it in Adobe® Reader X.    These applications span four years of time between when they were created.   Luckily these companies are aware of this and try to help the consumer out by releasing free updates or service packs.You should know which program is conflicting because it is the one you sent your most recent print job from.

3.  Old or outdated drivers  or switching to PCL 5.  PCL 5 is a much more stable driver choice and is suitable in most environments that do not require PostScript drivers. I recommend all users install PCL 5 Drivers.     

 Visit and click on “Support and Drivers”  Enter the model number of your printer and             follow on-screen instructions to download.   Choose the PCL 5 driver when available. Read the included instructions on the download to uninstall your current driver and install the new driver.

4.  Packet Loss or Interference on Network

Check IT Hardware for loose connections of bad ports  This includes patch panels, routers, and switches. 


5.  Bad data cable

     Obtain a new USB or Cat5e Cable and switch it for the existing one.